Privacy Policy

ARLO Pet Spa respects your privacy. This policy applies to information collected through our website (arlopetspa.com), booking forms, phone calls, emails, and in-studio visits. It explains what we collect, why we collect it, and how you can request access, correction, or deletion of your information.

We collect information that helps us care for your dog and run our business:

• Contact details: your name, phone number, email address, and home address for booking and pickup services.
• Pet information: your dog's name, breed, age, weight, coat condition, health notes, behavior preferences, and veterinarian contact information.
• Booking and payment data: appointment history, service preferences, and payment information processed by our payment partners.
• Website usage data: pages visited, device type, browser language, and approximate location derived from IP address, collected via cookies and analytics tools.

We use the information we collect to:

• Schedule, confirm, and fulfill grooming and daycare appointments.
• Provide home pickup and drop-off services.
• Communicate with you about your appointment, your dog's status, and follow-up care.
• Maintain safety records and tailor handling to your dog's needs.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

We do not sell your personal information to third parties.

We share information only when necessary to operate our business or comply with the law:

• Service providers: payment processors, scheduling software, email delivery, and cloud hosting providers that process data on our behalf.
• Veterinary partners: if your dog requires medical attention and you authorize us to contact your vet.
• Legal requirements: when required by law, court order, or to protect the safety of our staff, animals, or customers.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. Analytics data is aggregated and does not personally identify you. You can manage cookie preferences through your browser settings.

We keep personal information for as long as needed to provide our services, maintain records, and meet legal requirements. Pet health and grooming records are retained according to applicable regulations and best practices for animal care businesses. When information is no longer needed, we securely delete or anonymize it.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also have the right to withdraw consent or object to certain processing. To exercise these rights, contact us using the information below.

We use reasonable administrative, technical, and physical safeguards to protect your information. This includes access controls, encrypted connections, and secure storage. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of our website or services after changes means you accept the revised policy.

If you have questions about this Privacy Policy or how your data is handled, please reach out:

• Email: contact@arlopetspa.com
• Phone: (209) 605 7164
• Studio: Address: 1343 McHenry Ave, Modesto CA, 95350, California